Customer Care Framework is well known as CCF. This is not a really new technology. But now this is coming with new features with release of CCF 3.0. The CCF is consists of many components like Admin Console, Adapter Manager, Web Services + Multi Channel Services. All these are integrated with Agent Desktop. This helps agents to work in a efficient manner with less stress. The integration capability is expanded to Sharepoint, Biztalk & all other business applications.
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